Payment issue
Payment issue
What payment methods do you have? And do you accept cash?
We accept PayPal and Credit card at the moment. We don’t accept the cash on delivery.
Why isn’t my promo code working?
Firstly, please make sure the coupon code is put in correctly and applied. Also please be sure that the code has not expired. Thirdly, please kindly note that some coupon codes only apply to full priced items, they will not apply to an item that is on sale. Fourth, some coupon codes can only be applied over a certain amount of order.
Why was my payment declined?
We accept payment by Paypal, Visa, Master Card and American Express.
If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, please contact your bank or submit a ticket on Facloth along with the error messages.
Can I use more than one coupon code?
Only one coupon code is eligible per order.
What currencies do your accept for payment?
We accept the following currencies, US Dollar, Euro, Pound Sterling, Canadian Dollar, Australian Dollar, Switzerland Francs.
Why I can’t pay for the order?
We accept PayPal, Visa, MasterCard. If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method.
Customer can't place orders with permanent blacklist account that is blacklisted in the Credit Card system or in an unauthorized chargeback case on PayPal or Credit Card.
If the advice above does not work, you can contact our customer service.
Why do I need to verify my payment on my order?
Detailed personal information may be required for orders selected randomly by our fraud prevention team for further verification before sending out. It is our responsibility to protect our shoppers from any unwanted billings. If the verification is not completed within 15 days, your order will be subject to cancellation without further notice.
How to cancel the order?
For unpaid order, you are free to log in My Order to cancel directly; After order paid and unshipped, customers can't cancel by themselves, please contact our customer service to cancel the order.
Why is my order canceled?
There are some reasons that the order will be canceled:
1: You have the same order before.
2: You didn’t verify your payment on your order.
3: Your order is out of stock.
4: You have contacted our customer service to cancel the order.
5: For the clearance, pending orders will be reserved for 60 minutes only. For other products, the order will be cancelled if you didn’t complete your payment within 48 hours.
Could I use the coupon next time?
Every coupon has its own expiring date. You can use it before the expiring date.
What payment methods do you have? And do you accept cash?
We accept PayPal and Credit card at the moment. We don’t accept the cash on delivery.
Why isn’t my promo code working?
Firstly, please make sure the coupon code is put in correctly and applied. Also please be sure that the code has not expired. Thirdly, please kindly note that some coupon codes only apply to full priced items, they will not apply to an item that is on sale. Fourth, some coupon codes can only be applied over a certain amount of order.
Why was my payment declined?
We accept payment by Paypal, Visa, Master Card and American Express.
If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, please contact your bank or submit a ticket on Facloth along with the error messages.
Can I use more than one coupon code?
Only one coupon code is eligible per order.
What currencies do your accept for payment?
We accept the following currencies, US Dollar, Euro, Pound Sterling, Canadian Dollar, Australian Dollar, Switzerland Francs.
Why I can’t pay for the order?
We accept PayPal, Visa, MasterCard. If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method.
Customer can't place orders with permanent blacklist account that is blacklisted in the Credit Card system or in an unauthorized chargeback case on PayPal or Credit Card.
If the advice above does not work, you can contact our customer service.
Why do I need to verify my payment on my order?
Detailed personal information may be required for orders selected randomly by our fraud prevention team for further verification before sending out. It is our responsibility to protect our shoppers from any unwanted billings. If the verification is not completed within 15 days, your order will be subject to cancellation without further notice.
How to cancel the order?
For unpaid order, you are free to log in My Order to cancel directly; After order paid and unshipped, customers can't cancel by themselves, please contact our customer service to cancel the order.
Why is my order canceled?
There are some reasons that the order will be canceled:
1: You have the same order before.
2: You didn’t verify your payment on your order.
3: Your order is out of stock.
4: You have contacted our customer service to cancel the order.
5: For the clearance, pending orders will be reserved for 60 minutes only. For other products, the order will be cancelled if you didn’t complete your payment within 48 hours.
Could I use the coupon next time?
Every coupon has its own expiring date. You can use it before the expiring date.